Shipping policy

Toofless Enterprises, trading as Toofless Prospecting, currently ships physical products within Australia only.

We do not offer international shipping at this time.

Shipping methods, costs and delivery estimates may vary depending on the product, fulfilment location, destination and carrier availability. The shipping options and charges applicable to an order will be displayed at checkout where applicable.

1. Natural Australian Gold

Natural gold items are shipped securely within Australia using an appropriate tracked service.

Due to the value and unique nature of natural gold, shipments include tracking and may require signature on delivery, registration and insurance.

Where insurance is available, parcels may be insured up to the declared value of the item or the maximum amount permitted by the carrier.

Tracking information will be provided to the customer once the order has been dispatched where available.

Higher shipping charges may apply to natural gold because of additional tracking, insurance, signature and secure-handling requirements. Applicable shipping charges will be shown at checkout or otherwise agreed with the customer before payment.

2. Apparel & Merchandise – Third-Party Fulfilment

Some apparel and merchandise items are produced and/or fulfilled by trusted third-party fulfilment partners on behalf of Toofless Prospecting.

Production and dispatch timeframes may vary depending on the product, production location and carrier availability.

Tracking information will be provided where available. Shipping costs for third-party fulfilled products may be calculated at checkout based on the product, fulfilment location, destination and carrier services available.

Toofless Prospecting remains responsible for dealing with its customers in relation to orders fulfilled by third parties. If there is a problem with a third-party fulfilled order, please contact Toofless Prospecting rather than the fulfilment provider.

3. In-House Distributed Products

Products shipped directly by Toofless Enterprises are dispatched using appropriate tracked services.

Depending on the product type, value and available carrier services, additional measures such as signature on delivery, registration and insurance may be used.

Tracking details will be provided where available once the order has been dispatched.

4. Dispatch & Delivery Timeframes

Any dispatch or delivery timeframe provided by Toofless Prospecting is an estimate unless expressly stated otherwise.

Delivery timeframes may be affected by carrier delays, remote-area delivery schedules, weather, public holidays and other circumstances outside our reasonable control.

Where we become aware of a significant problem affecting an order, we will assist the customer in investigating the delivery with the relevant carrier.

5. Lost, Undelivered or Damaged Orders

If an order is lost or damaged in transit, or tracking indicates that an order has not been delivered, please contact Toofless Prospecting as soon as possible at tooflessprospecting@gmail.com.

We will investigate the matter with the relevant shipping carrier.

Where an order is confirmed as lost or undelivered, we will work directly with the customer to provide an appropriate resolution, which may include replacement or refund depending on the circumstances.

Customers are not required to pursue the shipping carrier themselves in order for Toofless Prospecting to assess and resolve a genuine loss or non-delivery issue.

Where applicable, Toofless Prospecting will separately pursue any available carrier insurance, compensation or claim.

Where carrier tracking records an order as delivered, including where signature on delivery has been obtained, a claim of non-delivery will be investigated before a refund or replacement is provided.

If an order arrives damaged, please contact us as soon as reasonably possible and provide your order details and, where appropriate, photographs of the item and packaging so we can assess the issue.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

6. Digital Downloads

Digital products and Field Resources are supplied electronically and do not require physical shipping.

Access is provided following confirmed purchase in accordance with the relevant product listing and delivery system.

One purchase provides one licensed copy of the applicable downloadable product unless otherwise stated.

Digital files are for the purchaser's permitted personal use and must not be redistributed, resold or shared for commercial use unless expressly authorised by Toofless Prospecting.

Customers may print purchased files as reasonably required for their personal use.

Due to the nature of digital products, digital products cannot be cancelled, returned or refunded for change of mind once access has been provided.

If you experience a technical issue accessing a digital product, receive an incorrect file, or believe the digital product is faulty or not as described, please contact us so we can assist.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

7. Shipping Rates

Shipping charges vary according to the product, shipping method, fulfilment location, destination, value, insurance requirements and carrier services.

The applicable shipping charge will be displayed at checkout where applicable or otherwise communicated and agreed before payment.

Natural gold and certain higher-value or in-house distributed products may attract higher shipping charges because of tracking, registration, insurance, signature and secure-handling requirements.

We do not currently offer free shipping unless expressly stated as part of a particular product, promotion or offer.

8. Shipping Coverage

Physical shipping is currently available within Australia only.

Toofless Prospecting reserves the right to select an appropriate carrier or service depending on the product, destination, value, insurance requirements and service availability.

Some remote locations may experience longer delivery times or have limited carrier services.

9. Order Cancellations After Dispatch

Once a physical order has been dispatched, it cannot simply be cancelled.

For made-to-order or third-party fulfilled products, cancellation may also no longer be possible once production or fulfilment has commenced.

For cancellation requests made before dispatch or fulfilment, or for information concerning faulty products, returns and refunds, please refer to our Returns & Refunds Policy.

Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Toofless Prospecting is operated by Toofless Enterprises (ABN 21 871 690 918).