Refund policy

Returns & Refunds Policy

This policy applies to purchases made through Toofless Prospecting, the trading name of Toofless Enterprises (ABN 21 871 690 918).

Order Cancellations

If you wish to cancel an order, please contact Toofless Prospecting as soon as possible at tooflessprospecting@gmail.com.

An order may be cancelled and refunded if the cancellation request is received before the order has been dispatched or, for products fulfilled by a third-party fulfilment partner, before the order has entered production or fulfilment.

Once an order has been dispatched, it cannot simply be cancelled. Likewise, once a made-to-order or third-party fulfilled product has entered production or fulfilment, cancellation may no longer be possible.

If there is a problem with an order after dispatch or fulfilment has commenced, please contact us so the matter can be assessed under this policy and in accordance with your rights under the Australian Consumer Law.

Change of Mind

Toofless Prospecting does not offer returns, exchanges or refunds for simple change of mind, including where a customer changes their mind after purchasing, selects the wrong item or no longer wants the product.

Please review product descriptions, sizing, specifications and other listing information carefully before purchasing.

This change-of-mind policy does not limit or exclude any rights or remedies available under the Australian Consumer Law.

Natural Gold Items (Nuggets & Specimens)

Due to the unique, one-off nature of natural gold, we do not accept returns or offer refunds for change of mind on natural gold items.

Each natural gold item offered for sale:

is a single, unique piece or specifically identified parcel;

is photographed and described as the actual item offered for sale; and

may not be capable of being replaced with an identical item once sold.

Please review all photographs, weights, descriptions and other information provided with the listing carefully before purchasing.

This does not limit or exclude any rights available under the Australian Consumer Law.

First Right of Refusal – Large Gold Nuggets

For larger-sized or harder-to-obtain gold nuggets, purchasers who later wish to resell their item are encouraged to offer first right of refusal back to Toofless Enterprises, where practicable.

This provision:

is not an obligation;

is subject to mutual agreement on pricing and acceptance; and

exists to help preserve the significance, provenance and continuity of larger or rarer gold nuggets and to support transparency within the prospecting community.

Faulty, Damaged or Incorrectly Described Products

If an item is faulty, damaged, not as described, incorrect, or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, please contact us at tooflessprospecting@gmail.com with your order details and, where appropriate, photographs or other information about the issue.

We will assess the matter and provide the remedy required under the Australian Consumer Law. Depending on the circumstances and whether the failure is major or minor, this may include a repair, replacement or refund.

Customers' rights under the Australian Consumer Law are not restricted to an arbitrary return period. Any timeframes stated elsewhere in relation to discretionary matters do not limit statutory consumer guarantees or remedies.

Please do not send an item back to Toofless Prospecting without contacting us first. Where a return is appropriate, return instructions will be provided.

Shipping, Loss & Damage

Physical orders are shipped using tracked services where applicable. Additional services such as signature on delivery, registration and/or insurance may be used depending on the product and shipping method.

If an order is lost or damaged in transit, or tracking indicates that an order has not been delivered, please contact Toofless Prospecting as soon as possible.

We will investigate the matter with the relevant shipping carrier. Where an order is confirmed as lost or undelivered, we will work directly with the customer to provide an appropriate resolution, which may include replacement or refund depending on the circumstances.

Customers are not required to pursue the shipping carrier themselves in order for Toofless Prospecting to assess and resolve a genuine loss or non-delivery issue.

Where applicable, Toofless Prospecting will separately pursue any available carrier insurance, compensation or claim.

Where carrier tracking records an order as delivered, including where signature on delivery has been obtained, any claim of non-delivery will be investigated before a refund or replacement is provided.

Digital Products & Field Resources

Due to the nature of downloadable digital products, digital products cannot be cancelled, returned or refunded for change of mind once access to the digital product has been provided.

If you experience a technical issue accessing a digital product, receive an incorrect file, or believe a digital product is faulty or not as described, please contact us at tooflessprospecting@gmail.com so we can assist.

Nothing in this section excludes or limits any rights or remedies available under the Australian Consumer Law.

Third-Party Fulfilled Products

Some merchandise may be produced and/or dispatched by third-party fulfilment partners on behalf of Toofless Prospecting.

Once a third-party fulfilled or made-to-order product has entered production or fulfilment, cancellation may no longer be possible.

The use of a third-party fulfilment provider does not remove Toofless Enterprises' responsibility to its customers. If a product is faulty, damaged, incorrect or not as described, please contact Toofless Prospecting directly rather than the fulfilment provider.

Your rights under the Australian Consumer Law continue to apply.

Private Sales

Where private sales are approved outside of standard website product listings:

the terms of sale will be confirmed prior to payment;

payment may be made directly to the nominated Toofless Enterprises business bank account;

where prior agreement is made, cash payment may be accepted and a receipt provided; and

refunds, returns, faults and other issues will be handled in accordance with the principles outlined in this policy and applicable Australian Consumer Law.

How to Request a Cancellation, Return, Refund or Raise an Issue

For matters relating to:

order cancellations;

returns or refunds;

faulty, damaged or incorrectly described products;

delivery issues;

digital-product issues;

order concerns; or

transaction queries,

please contact us by email:

tooflessprospecting@gmail.com

Please include your name, order number and sufficient information for us to identify and assess the matter.

We aim to respond within 2–3 business days. Responses may occasionally be delayed due to our remote operations and travel.

Formal disputes and order matters are handled via email to ensure appropriate documentation is maintained.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Toofless Prospecting is operated by Toofless Enterprises (ABN 21 871 690 918).

Toofless Enterprises is not registered for GST and GST is not charged.

Business Details

Toofless Prospecting is the trading name used by Toofless Enterprises (ABN 21 871 690 918).

All sales are conducted transparently and in good faith. Customers should read the relevant product information and applicable store policies before completing a purchase.